Last updated: 11 September 2026
Apex Scaffold Services Ltd (“Apex”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, request a scaffold inspection, or otherwise deal with us.
For the purposes of UK data protection law, Apex Scaffold Services Ltd is the data controller for the personal data described in this notice.
Depending on how you interact with us, we may collect:
Please avoid sending special category or other highly sensitive personal information unless it is genuinely necessary for us to provide the requested service.
We may collect personal data directly from you when you complete our website forms, contact us by telephone or email, request a quotation or inspection, become a customer, or otherwise communicate with us.
We may also receive limited information automatically through our website and its security, hosting, cookie or analytics technologies. In some circumstances we may receive business contact information from a company, contractor, site representative, referral partner or other person involved in a project.
We may use personal data to:
We will not use your personal information for purposes that are incompatible with those described in this notice unless permitted or required by law.
Under UK data protection law, we must have a lawful basis for using personal data. Depending on the circumstances, we may rely on:
When you submit an enquiry through our website, we use the information you provide to understand your request, contact you and, where appropriate, arrange or quote for an inspection. Information may include your name, company, email address, telephone number, site postcode, site address, preferred inspection date, inspection type, project type and any project details you provide.
If you use our postcode coverage checker, the postcode may be passed to our Contact Us page so that it can be pre-filled into the inspection enquiry form. This is intended to make the enquiry process easier.
Our website may use cookies and similar technologies. Some cookies are strictly necessary for the website to function or remain secure. Other cookies, such as analytics or advertising cookies, should only be used where permitted by law and, where required, after you have made a choice through our cookie controls.
You can also control cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
If we use third-party services such as website analytics, embedded content, maps, anti-spam or reCAPTCHA services, those providers may process technical information in accordance with their own privacy terms.
Our website may use Google reCAPTCHA or similar anti-spam and security technology to help distinguish genuine enquiries from automated submissions. Such services may process technical information about your device and interaction with the website for security and fraud-prevention purposes. Where applicable, use of these services is also subject to the relevant provider’s privacy terms.
We do not sell your personal data. We may share personal information where reasonably necessary with trusted service providers that help us operate our business, such as website hosting and maintenance providers, email and communications providers, IT and security providers, professional advisers, payment or accounting providers, and other suppliers involved in delivering our services.
We may also disclose information where required by law, to regulators or public authorities, or where necessary to protect our legal rights, property, customers or others.
Where a third party processes personal data on our behalf, we expect appropriate data protection and confidentiality safeguards to be in place.
Some technology or service providers may process information outside the United Kingdom. Where personal data is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism and safeguards are used where required by UK data protection law.
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, respond to enquiries, maintain appropriate business and inspection records, and meet legal, tax, accounting, insurance or regulatory requirements.
Retention periods may therefore vary according to the type of information and our relationship with you. When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information should be limited to people and service providers who need it for legitimate business purposes.
No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to protect the information under our control.
Depending on the circumstances, UK data protection law may give you rights to:
These rights are not absolute and may be subject to legal conditions or exemptions. We may need to verify your identity before responding to a rights request.
We will only send direct electronic marketing where we have an appropriate lawful basis and comply with applicable privacy and electronic communications rules. You can ask us to stop sending marketing communications at any time. Service-related messages concerning an enquiry, booking, inspection or existing customer relationship are not marketing messages.
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy information provided by any external website you visit.
Our services are intended for businesses, contractors, property professionals and other adults requiring scaffold inspection services. Our website is not directed at children and we do not knowingly seek to collect personal data from children through the website.
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements. The latest version will be published on this page and the “Last updated” date will be revised where appropriate.
If you have a question about this Privacy Policy, want to exercise a data protection right, or have concerns about how your information is handled, please contact Apex Scaffold Services Ltd using the contact details published on our Contact Us page.
Before publishing this policy, Apex should add its privacy/contact email and full business or registered address here.
If you have concerns about our use of your personal data, we would appreciate the opportunity to address them first. You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information about making a complaint is available from the Information Commissioner’s Office at ico.org.uk.